Reviews Policy

On this page you can find information about how we obtain, verify, and publish consumer reviews on the website https://holdme.care (the "Website") and the mobile application Holdme (the "App").

Where do we get reviews?

In order to get reviews and feedback from our users on their experience using the Website and the "App", we use different means, for example:

• We may take reviews that users left about the App in Apple AppStore and/or Google Play Market (the "Stores");
• We may check the specialized online review sites, for example, Trustpilot;
• We may ask our users about their experience in communication with our support team;
• We may take reviews from posts and comments on our social media channels.

Sometimes we may invite our users to submit reviews and offer a reward to those who made it. The reward does not depend on the content of the review submitted (e.g. the reward is given whether the review was positive or negative).

We add a mark alongside a review disclosing that it was obtained in exchange of a reward, otherwise sponsored or influenced by a contractual relationship between us and the author of the review.

How we check the identity of reviews' authors?

Depending on the review source, we may use different methods to verify that the review author is a real person who actually used our Website or App.

When we use reviews taken from the Stores, we do not undertake any additional checks of the reviewer's identity. This is because the Stores allow publishing reviews only to people who actually downloaded and used the App, and have implemented internal user verification procedures on which we can rely.

In other cases, i.e., when we consult specialized online review sites, our social medial channels or communicate with users via support, the following procedures to confirm the identity of the review's author are in place:

• Verifying the email address by sending one or more emails and awaiting a response;
• Verifying the review author's email address in comparison with the email used during registration or making a purchase on the Website or in the App;
• Verifying identification by geolocation or IP address; and
• Verification by using a single user per email address.

How do we choose which reviews to publish on the Website?

Before publishing a review on our Website, we do some moderation, which includes examining if the reviews:

• are off-topic (i.e. have solicitations, commentaries not related to our product);
• contain personal or confidential information, such as a physical address or email;
• contain or link to illegal content;
• contain sexually explicit content;
• promote violence, or discriminate against an individual or group based on race, nationality, ethnic origin, religion, gender, gender identity, sexual orientation, age, disability, veteran status, or any other characteristic;
• are offensive (i.e., attack or bully others).

If a review falls in one of the above categories, or is otherwise inappropriate, we will not publish it.

To help our users receive unbiased and objective information, we may publish on the Website not only positive, but also neutral and negative reviews. You can always check the sources mentioned above in Section "Where do we get reviews?" to get additional feedback about our App and Website.

If you have any questions regarding our review policies, you may contact us at: support@holdme.care.